Comcast - Cable Picks Up Radio Station Cant Get Service to Come
Comcast Complaint Department - Complaint
INDIANAPOLIS, INDIANA -- My cable box seems to be picking up a Radio station playing music 24/7 it never stops .I can stand about 2-3 feet from the outside cable box and follow the orange line around the garage to end of garage where the black wire stats and goes up into the attic. I even hear the sound through the wires. In our neighborhood the electric wires are under ground so a cable box, an electrical box and a box for phone are grouped together, actually they look more lie poles about 4 to 5 feet tall, on the other side of my home are two more such poles they also have music coming out of them.
This has been going on for three years I always assumed it was coming from a neighbor I just found out recently where the problem is. The bad part is that the music comes in to my house, it is one volume outside and twice as loud inside my house, making my live hell. Hard to watch a movie or read a book, sleeping is also impossible, my nerves are shot. So I called Comcast on Aug. 9 told them the story that said they would send a tech, no one showed next call Sep.6 , Answer someone would come on Fri. Next call Sep 13 I was the informed that I got the wrong info, some one had to come who ha special tool that could take 3 to 10 days.
Next call Sep. 17 I was told someone would be here this evening between 5 and 7 pm I called one more time Sep 19. I explained the story again, told the person that I would report them to the FCC it should be obvious that something is cross in the wiring , I than spoke with a supervisor He never heard of such a thing he thought someone was playing a trick on me Sure 24/7 a trick. He finally said he would send Tech who would have special tools. I said it was sad that Comcast only had on set of special tools. Today is Sept. 21 I have not heard or see any one from Comcast and no one has called. How can people have a job in customer service when they have no training how to treat the customers, We are not just Pee ons we are clients paying good money and we deserve the best service. Without us there would be no job