Do Not Fly US Airways!
Cancelled Flight - Complaint
DO NOT FLY WITH US AIRWAYS!
US Airways Flight 4427
Philadelphia to Baltimore
August 8th, 2013
I was not late to my flight, I did not miss the date, I did everything correct. It was -your- airline that created the entire problem by overbooking all flights that came after our cancelled flight that day. The only resolution offered to us that would fly us directly to Baltimore would have been to take a flight leaving -11 HOURS- (9pm) after our originally scheduled flight (11am). That is not acceptable.
This was the answer I received from US Airways customer service employee Edie Curt:
“When a customer accepts accommodations to an alternate airport, the customer assumes responsibility for the additional expenses.”
To note here, we did not “assume” the extra expenses. We were given no other choice if we wanted to reach Baltimore in time. We accepted a flight to DC because it was our only alternative that would get us close enough to take public transportation to Baltimore, and to meet our deadline.
I did ask if we could be provided a rental car so we could drive ourselves from Philadelphia, and that request was immediately denied. As it was, we had to spend our own money for all public transportation from DC to Baltimore so we could meet our group waiting for us in time. This is also not acceptable. It took us FOUR trains to get from DC to Baltimore in unfamiliar territory. Why should this cost be on us?
This was a second answer I received from US Airways customer service employee Edie [snip]:
“There are no federal aviation regulations concerning what an airline must do to compensate passengers when the carrier delays or cancels a flight. This is true regardless of the reason for the delay/cancellation (e.g., weather, mechanical, crew availability, etc.).”
So basically because it is not ILLEGAL, they are not required to help their customers in any way. Beware if you are flying US Airways in the future, I would consider otherwise. I have flown on other airlines and I have always either been provided a hotel, food, direct compensation for a future flight or alternate transportation to my exact destination at no cost to myself.
Keeping the money we paid for services you did not deliver upon is considered theft. Your airline is a poor excuse for a business, and we will never fly with you again.