Whirlpool Duet Front Load Washer Rips Clothes
Model # WFW9150WW01 - Complaint
I purchased this washer in the summer of 2011. By winter 2012, I noticed holes, tears, fabric indents and huge rips at times on clothes, blankets etc. I thought I was possibly overloading but no matter how few items I washed it was Russian roulette not knowing what would get ruined. Looked up model on line to find out hundreds of other consumers have same exact problem. Called Whirlpool customer service who informed me since it was past the 1 year manufacturers' warranty it was at my expense to have one of there technicians come do a diagnosis for $300 and then parts and labor to fix. I asked if there was any recall or product defect reported since so many others have had the same problem. Customer service informed me there was not and nothing further they could do.
What a disgrace that a washer slightly over a year old that should last for years has a defect like this! All consumers who were duped into purchasing this defective product need to get a class action lawsuit against Whirlpool. This huge corporation has decided to look the other way while consumers pay the price for not only the cost of a new washer but all the clothes it has ruined and stress it has caused me and my family. I was forced to eat the expense and purchased a new Samsung washer I am very happy with. Made sure to do my homework on this one instead of trusting what I thought was a well known brand name like Whirlpool. NEVER BUY WHIRLPOOL/MAYTAG APPLIANCES!
They have lost me as a customer and have been spreading the word to anyone who will listen to avoid having consumers support a company that thinks so little of them! Thank you for taking the time to read this:)