Sprint - The Worst Customer Service & Billing Department
MIAMI, FLORIDA -- I have had several problems with Sprint. I have been on the phone once with them for 21/2 hours and didn't accomplish anything. Their billing dept did not apply several different payments to my account leading to disruption of my service. After several times of faxing to them my bank statements, I had to go to the bank so the bank representative could cancel these payments and re-issue them again. Three hours of my time spent with this. I wanted to end my contract with them and one day had one of the reps tell me that the fee would be 50.00 per phone.
After I cleared all the mess with them, I went and transferred to AT&T. I never received a final bill yet had a collection company call me to tell me that I had to pay 460.00. After telling them why they had sent my account to a collection company when I had never received a final bill from Sprint the collection company kept telling me that I owed this money but had no explanation of the charges. After telling the collection company that I was NOT going to pay this amount without a break down of the charges. If you have ever tried getting in touch with Sprint plan on it being a whole day affair. You will get transferred to numerous departments and in the end talk to another IDIOT that doesn't know his A-- from a hole in the ground. I will contact the office the state that regulates these AHOLES.
Meanwhile I will continue complaining to every dept the state has as well as every consumer department there is. This has to be resolved by someone other than this piece of garbage company. Also if this company can be rated the rating should have negative ratings with unlimited numbers.