Orbitz - Amazingly Bad Service
Customer Service - Complaint
WORLDWIDE -- I had an exorbitantly priced 4-leg trip (to Minnesota, Australia, LA, and home). The university I was visiting in Australia asked me to stay an extra day and changed one leg of the flight by a day, and that increased the price to $2,900. After making the first flight (to Minnesota), I found out that my husband and children's dad was hospitalized and not expected to live long. I hopped on a plane and flew back. I called Orbitz, and first they asked for proof from hospital. I was planning to get doctor's note, but my husband died the next day so I got death certificate. (That had on it the reason for admission to hospital, time of death, etc., and that time was almost exactly the same as the scheduled flight.) Orbitz then asked for marriage certificate. (Both had to be faxed not sent as scanned docs, so each time I had to leave home to send.) Then they asked for funeral home name and address. Could only accept by fax! Then they said they needed doctor's note. I told them at that point I would not send anything else -- that they needed to deal with airline. Each time I was on hold for at least 30 minutes, and each phone operator ended the call (on the day after my children's dad died) with "have a great day."
Now I have no idea whether they are doing anything about getting refund. They said 45 days. US Air said I should see it in my account already, but of course there's no refund there. I'd call, but I can't stand to be on hold for 30 minutes again.