American Signature Furniture - Horrible!!!
Product, Warehouse, Customer Service - Complaint
MIAMI, FLORIDA -- I don't even know where to begin with the HORRIBLE experience I've had with this store. I bought my living room and dining room set 6 months ago and it has come with issues from the beginning. The screws from the dining chairs keep coming off and no matter how hard we screw them in, they still fall. That hasn't been the biggest issue, as I can live with that, no biggie. But the couch is broken. When I first received the couch I didn't notice right away but a few days later when my son went to sit on the couch, one of the seats completely sunk in. Since I also purchased their insurance plan, I called and had them come fix it. Some guy came and put an extra leg underneath the couch to hold it up. Total ghetto rig.
A week later it broke again. Ughh. They came and picked it up to get it fixed. 3 weeks later my delivery was due but it happened to be a rainy day so they called and asked me if it was ok for them to deliver it the following week. I said fine no problem and let it be. When the following week came around they didn't deliver my furniture. I called them to complain and they said I was supposed to call in another order for delivery. WHAT THE...? At this point I was getting upset so I put in an order for another week later (5 weeks). The day of my delivery they finally brought me my couch. I was happy to finally have it back but of course this was a VERY short lived happiness once I saw that my couch was UNTOUCHED. They did not fix anything at all. It came back exactly the same way that they took it except that they slightly tore the fabric on the bottom. At this point all I could do was laugh otherwise I was going to snap at one of the delivery guys and truth is, it's not their fault. They took my couch once again and set up my delivery for one week later (following Saturday). The day before my delivery, they called me from the warehouse to ask me what was the exact issue. The day before delivery ? Are they kidding me? When I told them the issue, they guy looked at it and said apparently the entire frame was broken and that they would have to order a new frame, therefore delivery would not be until Wednesday. I blew up on the guy and told him everything I had been through for the past 5-6 months. I told him I can NOT have it delivered on Wednesday because I work and I will not take a day off for their errors. I told them how unsatisfied I was of their service and how I just wanted my money back because I have not even been able to enjoy the couch at all.
The guy apologized and said he would fix it and deliver it PERSONALLY on Wednesday before I leave to work (at 8 am). Today is Tuesday and they just called me to tell me that delivery would be tomorrow between 11 am and 4 pm. NO !!!! I am reporting them to the Better Business Bureau and I am writing a certified letter to their corporate office. I don't even want the stupid couch back. I want my money back and I will go buy another couch somewhere else. I WARN everyone out there.
You definitely need t think twice before making a purchase from them. Yes the furniture looks cute but remember looks can be very deceiving plus never judge a book by it's cover. It's not very expensive but for the quality it is a rip off. I paid $1000 for my sofa set and that might not be a whole lot of money for some people but it might be a lot for others. When you go in to purchase their furniture, they will be all nice and professional but once you have purchased something and have an issue then they are no longer the nice and helpful people they were in the beginning. Just BEWARE you have been warned !!!