Ashley Furniture - Terrible Customer Service
Delivery - Complaint
WILMINGTON, DELAWARE -- On the 28th of August I purchased a media chest from Ashley Furniture 4130 Concord Pike, Wilmington DE 19803. On my receipt was a tentative delivery date that had been crossed out with a black marker (I was able to see the date which was 8/31/13). After two (2) weeks I called the store to inquire about my delivery, I was placed on hold and then given another phone number to call regarding the delivery, I called 302-533-6139 and spoke with Chrissy and a delivery date was set for the 18th of September. On the 18th I called at 11:55 a.m. to see if they could give me an estimated time of delivery, I was told there was some problem with their truck and they called me to tell me of the delay but did not receive an answer, I gave them two (2) contact numbers!, Chrissy explained to me that it was her fault for not calling and letting me know, I took the day off from work for nothing! The delivery was rescheduled for the 23rd of September, I called at 4:00 p.m. to find out what time my merchandise was going to arrive and was told soon, I was the 8th delivery of the day and the delivery truck was on the 4th delivery. I called again at 7:30 p.m. and no one answered the phone no voicemail or answering service, at 8:00 p.m. I called the store 302-543-6407, Dan answered and placed me on hold to check with the delivery truck, Dan came back on the line and told me I would be receiving my furniture in a couple of hours. Received a call at 8:36 p.m. from 302-256-6507, it was the delivery driver to inform me that they were having a problem with the truck, but said he was going to deliver my furniture, I did not receive my furniture on the 23rd of September!
The next day, the 24th of September, I called the store at 8:37 a.m. and was able to leave a message same number as the night before when the phone kept ringing and I was not able to leave a message! At 10:07 a.m. the delivery driver called me and wanted to know if he could deliver my furniture, they arrived at 10:30 a.m. I watched them unload the chest from the truck and was surprised it did not have any packing material around it nor was it wrapped in any type of protective blanket. The driver told me it was wrapped up inside the truck, guess he didn’t realize I watched them pull up and unload it! The chest has a dark spot on the top of it and the delivery guy told me that was from the blankets and I could clean it off! Brand new furniture that needs to be cleaned!
The furniture is poor quality and I do not see it lasting a long time. I would have cancelled the order but Ashley Furniture charges a 40% restocking fee! That was my first and last experience with Ashley furniture I will never buy furniture from them again!
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