Greyhound - Was Not Able to Pick Up Purchased Tickets
BURLINGTON, VERMONT -- My friends were stuck in Boston Massachusetts trying to get tickets back to Burlington Vermont. My mother was nice enough to call and buy them tickets over the phone through Greyhound. Upon purchasing the tickets she was told all that they would need to pick up the tickets were there names, some form of identification, and the password. She was told that since she did not buy the tickets online, there would be no confirmation number at all, yet when my friends arrived to pick up the tickets, they were asked for a confirmation or reference number. They gave them the name of the cardholder, their names, their photo identification, the password, and were still not able to retrieve the purchased tickets. The tickets were purchased the same night as the departure. previously my mother and I had tried to purchase the tickets online, but for reasons unknown were unsuccessful, so she called and made the purchase and was told no confirmation number was needed. Yet when my friends tried to pick up the tickets they were asked for a confirmation code.