ICICI Bank is the worst bank in the universe Complaint - ICICI Bank sucks is a gross under statement. ICICI Bank NRI/NRE services should be shut down.
USA -- Hi,
I saw one review saying that ICICI Bank sucks. My esteemed friend, you are making a gross mistake. Sucks is too mild a word to describe the awful service they provide.
I will fill in more details over the next few weeks, but today I will write an abstract. I applied to open an NRE account with ICICI in August 2005. After enough harassment and waste of my time, these idiots opened the account in Jan 2006. Should they not be entered in the Guiness World records for their excellant quality of service? First off their application is not very clear on what they want.
Plus they lost lot of customer(my postal) mails ( probably another Guiness record would go for them on this count). Every document I sent them had to be sent twice.
Thirdly, they cannot understand English. They can simple not decode what the documents contain. Fourthly their emails also reflect their lack of English understanding. They would give some wiered statments like Annexure blah blah needed, when you would have already sent them all the relevent details. It is upto the customer to waste her time to find what the Bank really wants. Mind you, I make it a point to send all details I have to confirm my identity to the bank.
It is April and still they have not got me the welcome kit and check book, even though my account has apprently been opened in Jan, and I have contacted them several time with my new address. Now even the check I sent with my application has not been encashed ,causing me to get no interest on them for almost a year , and losing because the dollar has weakened in the meanwhile.
Finally after many emails, they say the check has been sent to my old address, even though, they should be sending it to my new address. They say the check is stale. Now, they also say I have to cough up with maintanence charges, because I have not maintained the minimum balance of 10K rs,for this quarter. (Remember for no fault of mine, had sent the check for 1010$ in August itself. That money is was just blocked , because I could not fathorm when they would encash it).
Such Banks deserve to be closed. I just hope RBI takes steps to close them. No doubt they will be behind all scams like the Yes Bank IPO cam. I hope the bank does not close suddenly one day, taking away all customers money. Dear readers, if at all you have to open an NRE account go to HDFC Bank or even SBI(SBI, although a govt bank, is a much better bank than the useless private ICICI). Citbank probably offers best customer service, even though their exchange rates might not be that good. Rest later.