Netspend - Fraud
Customer Service - Complaint
AUSTIN, TEXAS -- My name is Alisha Adair. I would love to tell you how Netspend has ruined my life. I had direct deposit with them through my job, well this is twice that they allowed unauthorized companies to take my money out of my account.
It happened Sept 5 2013 they allowed AT&T to take 500.00 out of the account which I didn't approve. I had to go to hell and hot water to make them release my funds.
The second time was September 19 2013 they allowed AT&T to take 853.00, left me with 40.00.
I am a single mother with three kids and had no money for groceries. I called Netspend they told me to call AT&T to get my money released. I did then they said to forward an email to faxrequest@Netspend, still they tell me that wasn't good enough.
I called all weekend, I cried screamed and yelled there is no supervisor or manager to talk to because if you do they hang up on you. They are a ripoff. I want to sue them. I spoke with twenty different people they all kept saying I have to wait. I went 5 days without any money or food for my children I had no gas in my truck to go anywhere.
Finally on the 5th day I speak with a supervisor who name is Ryan who tried to tell me the fax and email and conversation with AT&T on a 3 way call still wasn't good enough. I screamed and cussed and ask to speak with a manager who never came. They said that the back office was releasing my funds to me at that time .. Okay but who's the back office and on top of that this company can not be in Texas not to offend anyone but they sound like there in the middle east somewhere or Indonesia every one had a accent and it wasn't Texas talk it sounds like there middle eastern.
Get out why you can do not use this card do not get direct deposit believe you will regret it.