Worst Carpet Installation Service, Don't Buy From Home Depot
SAN JOSE, CALIFORNIA -- We moved into our new house and was looking around to replace our second floor carpet.
We noticed several squeaky areas, which is something very common with older houses built in the 70s. When inquiring about carpet installation with a few of the local independent small flooring stores, they all said they would put screws in and try eliminate the squeaks the best they can.
So when I Home Depot measurement guy came to my house, I asked him if they would try to fix the squeaks as part of the carpet installation also, he said no problem, we can do that too.
Nightmare began after I purchased carpet from Home Depot and the job was handed over to JW Floor Covering, who is contractor for Home Depot. On the first appointment, they failed to show and stood me up for the day. Also failed to call me and let me know. I had to call them and ask why installers hadn't arrived to find out that they couldn't come on that day.
JW Flooring then called and sent someone to install my carpet on Sunday. Not sure if the guy was told by management to do the job on Sunday, he clearly was not happy and from the moment he stepped into my house, he simply wanted to rush everything through.
Installer did not go through pre-installation check list items with me, nor did he go through post installation check list items with me.
To make things worse, the squeaks where I pointed before the installation were still there and even worse than before.
I called JW Flooring and complained about it, JW Flooring sent a quality manager out and concluded that they're a floor covering company only, anything has to do with floor squeak noise isn't their problem.
You see, I was told by my Home Depot measurment guy they would take of the squeaks. With carpet replacement, the only time you have access to under the carpet is after old carpet being removed, before new carpet installed, and normally only take a few screws to address the issue.
The problem buying carpet from Home Depot is that whenever there is an issue, it is being kicked back and force between the store and installation contractor, none of whom wants to take responsibility.
I would strongly urge anyone not to buy flooring from Home Depot, buy from small local stores where you have a single point of contact so you have someone to hold responsible if something ever happens.