Alienware Complaint - Alienware's failure to send rebate refund!
Last May 05,I purchased my son's $4000+ computer from Alienware with a quoted $600 rebate. We phoned every month and then received the first of two promised checks. We have yet to receive the rest of the rebate...despite waiting the required six months needed by the company (the first story we were told)...then our last call in March 06, we were told that the approval for the full refund had been given in August 05 and the young man we spoke with had no idea why our check had not been sent to us. Can't wait to hear what this month's excuse is!! Bottomline: Still waiting for the remaining $500, great product but unacceptable business practices and poor customer service! rlg
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