Priceline.com - Terrible! No Customer Service
Hotel Booking - Complaint
NORWALK, CONNECTICUT -- I just had an absolutely awful experience with Priceline. The customer service representatives are useless and the mobile application is unstable and confirms reservations on its own (I never hit confirm, however apparently my reservation was booked.)
I began to make a reservation on my phone, before confirming it, I attempted to make a revision. Application crashed, reservation was confirmed without my ok. Called customer service for help, they said the reservation was confirmed and the only way to edit it would be to cancel it (and therefore lose the money charged to me without my consent) and start over.
I will never use this service again and I urge everyone to do the same. I have not seen a single positive comment about this website and now I know why!