BMW of Austin - Customer Service & Sales People Look Down on Us

Review by ttran4200 on 2013-09-26
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
AUSTIN, TEXAS -- I drove with my daughter (just came back to town from summer break 2013/06 of college). we arrived with my 2013 high end vehicle and park far away. I told my daughter not to look at BMW since her aunt has so much problem with her M5 and got rid of it within 6 months. We went in walk around and take look and went inside to ask for help, there are 2 sale man and 1 sale woman passing by and not stop to talk to us.

At that moment my daughter and I knew this is not a place to buy car.

In Austin, there are so many folks are rich. Now BMW of Austin had show me their attitude and I just bring my money to buy nice car with less stress and trouble.

Good bye BMW of Austin and it was nice to know your all.
Comments:2 Replies - Latest reply on 2013-09-27
Posted by FoDaddy19 on 2013-09-26:
Did you ask to speak with a salesperson? Most people don't like to be jumped by an uppity salesperson as soon as the step on the lot, so some dealerships will let you browse the inventory in peace until you ask for help. It's a good practice IMHO.
Posted by ticia232 on 2013-09-27:
I agree FoDaddy. When my husband and I were car shopping if we were approached early and shown cars that we weren't even looking for we would tell them we were just looking and leave. One place had a good idea, they had a receptionist that would greet you and say look around if you have any questions I'll get a saleperson for you. That is where we bought our car. More places should do that.

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