Staples - Asst. Mgr. Mark Ellingwood Went Above and Beyond for Me!
Laptop Computer - Compliment
CONCORD, NEW HAMPSHIRE -- I ordered a ToshIba laptop ( on sale beginning Sunday) early Sunday a.m. on line and also reserved one at another Staples store to make sure I got one. Well, I went to the store to look at the laptop and they did, in fact, have one with my name on it. However, the tech guy told me that since I had also ordered one on line I should take my name off the laptop in the store. Sadly, they did not have one on the floor for me to look at so I went home empty handed. Monday I got an email from Staples.com saying they were all out of that particular Toshiba laptop (still on sale for the week) and they could substitute another model with a slower processor for more money! Needless to say, I was very frustrated. On Friday of the same week I passed another Staples on my way home from the other side of the state in Concord, NH. I was looking at different laptops when Mark Ellingwood, asst. Mgr. asked if he could help me. I explained my whole Staples and Staples.com saga to him and he said he would call around to other stores to see if there were any left. I should add that Mark was the only manager in the store at the time and kept getting phone calls but still took the time to help me. A few minutes later he came out with the exact Toshiba laptop I had ordered and reserved. I was so happy I almost cried. Mark Ellingwood is an exceptional employee and has restored my faith in Staples. I will only go to the Concord, NH store from now on.