Unhappy with Lovett Dental

Dental services - Complaint
Review by ethangao on 2013-09-27
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
HOUSTON, TEXAS -- I am upset by the poor customer service at Lovett Dental in Houston – the wait was unacceptable and the attitude of staff at the clinic was not professional. After more than an hour and a half since arriving at the clinic, I was then informed by the receptionist that the hygienist would not be able to see me that day because the office was extremely busy and overbooked for that day. They unfortunately did not have the common courtesy to their patients to inform them of that fact so that those affected patients could reschedule. Instead, they just assume that patients should just be willing to change their schedules around and wait for hours at their clinic to not even get the proper service.

Additionally, the dental office pushed me to get a cleaning with fluoride, which is not covered by my insurance and would cost more. My dental insurance covers preventative services at 100% with no co-pays or deductibles. However, the receptionist insisted on charging me an office visit charge without being willing to call my dental insurance to verify my insurance benefits. I quite honestly have never been treated this way at any medical establishment and felt discriminated against as a patient.

I also overheard the dentist speaking to another patient who required dental surgery that the clinic had run out of painkillers/antibiotics so the patient could either undergo surgery without painkillers/antibiotics or wait until they received more painkillers/antibiotics at a later date. When the patient asked when that would be, the dentist was not able to give a definitive answer. It would seem to me that this is gross negligence and shows that the clinic is poorly run and not able to function as a proper dental office. I don’t quite understand how a supply of basic medically necessary provisions is not able to be managed by a licensed dental clinic.
Comments:2 Replies - Latest reply on 2013-09-27
Posted by Johanna on 2013-09-27:
Sounds like a lousy dental clinic, and I've been to a few of those
Posted by nikalseyn on 2013-09-27:
Large clinics, whether dental or health, are never as good as a small practice with but one MD or dentist. Time to find yourself a good dentist. Best way is to ask friends and relatives.

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