DHL Service Sucks. Never Use That Service Ever
DHL Express Way - Complaint
EXPRESS WAY, TEXAS -- I placed a shipment thru DHL Express way from Vietnam to America. After weeks [without response], I had to contact DHL Customer Service. All I can say just DHL service is suck from the inside to the outside. They lost customers' shipments and they behave like there is nothing happen. No responding, no answering email, no feedback, ... When I claimed for lost shipment, they said "we are unable to help you, please contact the shipper". I directly contact the shipper and got the unexpected reply: "the compensation is firm, you have to receive (which is actually equals to 1/5 my shipment's value) and pay you back shipping fee by sending another shipment with the same weight. Holy cow! How could be in the world I go back to that s*** service again? How can I know that would not be another lost shipment? Please stay away DHL and its partners.