Direct Tv - Very Unhappy With Service
Customer Service - Complaint
CRAWFORDSVILLE, INDIANA -- #1 We have never once received a bill from direct TV. They took it upon themselves to withdraw the bill money out of our account at our bank. Which is empty until payday. We live check to check so we are on a fixed budget..Anyway. They took the payment out which is 40.00$ Well. Them putting our account in the negatives we then owe the bank 100.00$ Overdraft fee.So since we have been using direct TV we have been paying 140.00$ A month for their service. That is killing us . By the time we pay that and other bills we are left with absolutely nothing to live on. Which is BS we should be able to receive a bill and pay ourselves. #2 NFL Sunday ticket. When I set up service I made it perfectly clear I want all sports channels and NFL Sunday ticket.. We had it for one weekend and nothing after. I contacted customer service and they claimed I never ordered it but I can add it for six payments of thirty dollars. We shouldn't have to do that it was supposed to be free when you go with direct TV instead of others. So we feel we are getting completely ripped off.
On top of that we upgrade to get on demand. Well we tried to watch it and realized it didn't work. So I called them again. They said oh ma'am you have to get our internet for it to work. They doped us. Their service is awful.