BestBuy - Had to Return 2 Washing Machines
LG Tromm Top Loading Washing Machine - Compliment
FT. WORTH, TEXAS -- Had my new LG Tromm Washing Machine delivered in March/2013. Noticed holes in my clothes but didn't occur to me it was new washing machine. Husband finally said it has to be washing machine so called BestBuy to have repairman come out. He came out and found defective part in middle that kept catching on clothes-it had jagged edges-pathetic design. Manager said should not happen twice so they had this one picked up and delivered another new one-same model number. Had repairman come out few days after delivery to check part and sure enough-still jagged edges on middle piece (there is no agitator). Called Best Buy (Heritage Trace in N. Ft. Worth) and they replaced again only with Whirlpool (we chose) which is actually a little bigger and bit higher price and called it even. They also made good on my torn clothes.
I give them a high 5 star rating and they have my business for life-I am delighted with the way they handled my problems. Just bought a new refrigerator from them and am confident will have same excellent service.