Sony / Servicenet - Sony Not Honoring the Warranty for Which It Had Collected the Payment
Sony Vaio - Complaint
NEW YORK, NEW YORK -- Sony has subcontracted to Servicenet the extended warranty service.Sony collects the payment for the service at the time of purchase, but when it is time to honor the warranty.
Sony washes its hands and blames Servicenet. I have been on the phone for hours trying to get to Servicenet. Finally I contacted Paul (CUUA) the highest 'authority' reachable by phone at National customer service. He blames me for contracting with Servicenet and takes no responsibility for Sony subcontracting with Servicenet for not picking up the phone and honoring the warranty.
Paul is aware of many complaints from customers on Servicenet but would not call them or talk to them. He will only email them. If I made the payment to Sony for extended warranty, I hold them accountable.
I will never ever again buy any Sony products.Hopefully other customers will learn and not buy the product as they will not receive any service after sales.