Ashley Furniture - The Worst Place to Buy Furniture
Bay Ridge - Complaint
BROOKLYN, NEW YORK -- The worst store experience we ever had. I bought a set of furniture and tables with matched rug from this store. After a long time of waiting, they delivered a ripped rug. The problem is not Ashley's low quality of items, the major problem is their horrible customer service. They are rude and do not like to fix their problems.
After many calls and a lot of time and nerve, finally they came and got some photos and accepted the problem. But, after one more month, they just and simply told us that they did not have that rug in their stock and we can have a used one from store! We did not accept the offer and they had no other option.
Meanwhile, we noticed that the handle of our sofa is out! The same processed happened for us with a lot of headache and finally they send a rude and non professional person to fix it, but he put it in an oblique angle and ruined the appearance of the sofa!
Never buy anything from Ashley generally and especially this store, they sale junk stuff.