Etrade Online Complaint - Etrade is awful - stay away

Review by dmendenhall on 2006-04-03
PORTLAND, OREGON -- I was with Harris Direct, who was recently bought by Etrade. Harris Direct had great service, was clear and concise in their communication and could direct me when I had questions/concerns. Etrade is anything but. They don't answer their phone - waited for over 30 minutes twice before giving up... when I email, they take a week to get back and then don't answer the question. I think they have outsourced their service to India and the people replying don't understand...

It is awful and I am looking to switch to someone else - stay away from these guys....
Comments:3 Replies - Latest reply on 2006-04-04
Posted by viperpa33s on 2006-04-03:
If Etrade can't handle your investment needs and don't want your business, then go somewhere else. There are plenty of investment companies. Etrade has gotten to big for the britches in a short period of time, they lost control.
Posted by miketech on 2006-04-04:
Wonderful. I was a Harris Direct client also.
Posted by Paige on 2006-04-04:
I've been with e-trade for a couple years now and have had the same exact problems written about here. I can never get them to answer their phone either!

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