Ashley Furniture - Lousy Service, Lousy Delivery-Nightmare!
Sales, Delivery - Complaint
COLTON, CALIFORNIA -- I noticed I made a mistake when the salespeople bombarded me the second I walked in the store to help me. But, whenever I had a question, the person wanted me to sit down and would take off for long periods of time, to ask another person my question. This happened no less than 6 times. You can tell they work on commission. They are just like car salesmen.
The second issue was they insisted on my getting a extended warranty and almost, would not sell the thing, unless I bought the extended warranty.
Third, I paid $150.00 to have this thing delivered. When the delivery people were here, they didn't even want to move my old couch to the side, let alone take it out of the house. I live by myself and am a senior citizen with no one to help. I went round and round with the store, until they finally moved my old couch.
They slammed and dropped my new sectional all around, like it was garbage. They weren't careful at all with my $2800 sectional!. Sliding it all around on my laminate floor instead of picking it up. I was disgusted. Delivery men even informed me that they don't make much money at all, and all of their money is in tips. I didn't tip them.