Hertz Car Rental - Horrible Service!!!
ORLANDO, CONNECTICUT -- I prepaid for a car rental through Priceline.
The counter person at the Hertz Orlando, FL airport refused to honor Priceline's contract price for my car rental. She was very argumentative, insisting that I HAD to purchase insurance, Neverlost GPS, Sirrius Radio and other add ons. I told her I only wanted what I paid for through Priceline and she said that was NOT possible. I informed her that I already had insurance coverage for the rental car and did not want Neverlost GPS or any other add ons, she said the car comes with the add ons and I HAD to pay for them.
I told her absolutely not and had to make numerous phone calls to resolve the issue until she FINALLY gave me the rental car the way I purchased it through Priceline....or so I thought. I returned the car on time with a full tank of gas and she, without my authorization or knowledge, made numerous charges to my credit card including a charge for gas. After many calls to Hertz, I had all charges reversed except for the Neverlost GPS which the counter person claimed I asked for, because she could not provide proof of this...... a Hertz manager, Dan had this charge reversed.
He also apologized for the very poor service I received at this Airport counter. I rent cars often and I have never experienced such horrible counter service as this! This was the first and last time I will ever rent a car from Hertz!!
Buyer beware when renting a car from Hertz!!!!
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