Straight Talk - Be Cautious About Which Phone/network You Purchase
ARIZONA -- Beware of having a problem - their customer service reps are not paid to think, just follow standard procedures. I purchased a Straight Talk phone to be used in two different zip codes. I successfully used the phone in the first zip code for four months - no problems. When I went to the second zip code the phone won't work. Why? Because the local Wal-Mart says it's a known issue in the area I live. It works two blocks from my home, just not on my street. Everyone here has a Sprint phone. I need a Sprint/CDMA phone, not an AT&T, Verizon, or T-Mobile GSM phone. I've been going through the Straight Talk customer service process for four weeks and the phone still doesn't work at my home. They've sent me multiple SIM cards (forgetting to send the first one for five business days until I tracked down a supervisor). One month later they tell me to FedEx them the phone I paid for ($149) and then they'll send me the same phone/SIM card. They don't care that it won't work, we have to follow their process.
Now they expect me to be without a phone for two weeks during this process - 5 days for my phone to get to them and 5 business days to get me another one. They won't send a replacement phone until they receive mine. I'm supposed to trust them with my phone, but they won't trust me.
After five days I had to get a land line. Now I purchased a $19.99 Sprint phone with Boost Mobile (uses Sprint) and it works fine at my home. I need it when traveling during the time they will have my phone. They continue to charge me the monthly service charge even though they tell me that once the phone works they will credit me for the time it didn't work. Very frustrating.
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