Sears - Received Wrong Item - They Refuse to Send Correct Item!
Oneida Mandolin Slicer - Complaint
PORT CHARLOTTE, FLORIDA -- I am livid about my experience with Sears.com! I ordered a Oneida Mandoline Slicer for $9.63 and used an offer for free shipping. But I was sent a set of two wooden Paula Deen SPOONS, I called the customer service number on the packing slip and was told by the person that I would receive a call back in 24-48 hours. The next day I received an email stating it would be 5-7 days for a reply. Two more days passed and I received another email saying it would be an additional 5-7 days. After 11 days from the last email, I replied to it and asked for an update. I received a reply the next day saying I could keep the spoons, they would credit my Sears.com account the amount for the slicer and I would need to reorder the item.
You would think that was the solution wouldn't you? They included a link for the item and it took me to the slicer with a new price of $27.49, plus $7.93 shipping! I replied to their email about the price with shipping being FOUR TIMES higher and their reply was to email them after I placed my order and they would credit my Sears.com account for the shipping - no mention of the increase in the actual product price. Again I replied that I shouldn't have to pay the increase in price and I should not have to receive a refund to my Sears.com account, which then would require me to spend that refund with their site. I received another reply saying they would refund the shipping and price difference to my Sears.com account and that they didn't have the ability to send the item without me ordering and paying for it first. My next step will be calling and talking to a supervisor.
I realize mistakes happen. My problem is how Sears.com is handling THEIR mistake. They sent me the wrong item. All I want is what I ordered and paid for. It shouldn't be that difficult. This was my first order from their website. My husband and I have both shopped at Sears stores for decades. After this experience neither of us will shop their website or brick and mortar stores ever again, for any reason!