Europcar Spain - Europcar provided me a dangerous car and cost me £1000
IBIZA -- DO NOT TRUST EUROPCAR. DO NOT GIVE THEM YOUR CREDIT CARD DETAILS - THEY COST ME £1000, PUT ME IN DANGER AND HAVE CAUSED ME NOTHING BUT STRESS SINCE.
Europcar in Spain provided me with a dodgy car with a worn out clutch on the verge of failing, the clutch burnt out after just 90 minutes of hiring it as they failed to checked or service the car properly. The car was dangerous which I would soon find out, the clutch failed whilst on a hill and would not go into first or second gear. It started rolling backwards down the hill with passengers in it so I had to push harder than normal on the clutch to stop us rolling off the hill and it burnt out. We had to jump out then and there, there was nothing more we could do.
Instead of rectifying the situation they shouted at me before even inspecting the car and gave me a bill of £1000. They ruined my holiday, the following 2 months were absolute hell trying to get this unfair situation resolved to no success. It was really upsetting and I've tried everything to stop them just taking my money but as it was booked in Spain there is nothing I can do, it is under Spanish law and would be very expensive to fight. I have tried the ECRCS and other companies out there to resolve disputes but after battling for months it is pointless, the whole situation is hugely unfair. I had even paid extra for full insurance which turns out does not cover clutches or brakes. On top of it all they even charged me for a day's rental and 150 euros admin charge!!! Would you believe...just crazy.
The big man wins.
Please for your own sake DO NOT TRUST EUROPCAR SPAIN. DO NOT GIVE THEM YOUR CREDIT CARD DETAILS UNDER ANY CIRCUMSTANCES, it's not worth the risk.
EUROPCAR CASE NUMBER - 6026377744. (Ref Nr 4680020-1)