McDonalds - Poor Quality of Food as Prepared and Presented
Chicken wings, fries and McDouble Sandwiches - Complaint
WELLSTON, OHIO -- Drive Thru at the Wellston, Oh location on Fri, Sept. 27, 2013 at 3:49 PM. It was busy, with a long line -- not a problem, I don't mind waiting my turn. Ordered 5 piece wings, 2 McDouble sandwiches and fries (special request for fries to be prepared "extra crispy" -- noted on receipt).
(1.) Sandwiches were obviously prepared in a great hurry with catsup and pickles hanging out 1 side of the bun and the meat patties hanging out the other with the cheese outside the bun all together -- one was in the bag not totally wrapped. (2.) Wings were very well-done and exceptionally greasy, leading me to believe they had been sitting awhile and then "refreshed" be immersing them in the hot grease again. (3.) The fries, which I had requested "extra crispy" were pale, limp (very limp) and unappetizing -- the cat even rejected them.
This is a fast food restaurant and I certainly don't have high expectations, however this was beyond bad. I called to get the phone # for the District Manager, and was told I need to contact Brad [snip] at 710-0053 - this turned out to be a wrong # and I called again to request a correct one and was told "We gave you the right number before!" and then the phone was slammed down. I called the Jackson, Ohio location to request the correct #, was once again told to contact Brad [snip], the owner-operator, at 710-0523 ( please note different #). I contacted his voice mail and left a message with my name and phone # on Friday 9/27/2013 at approx. 4:50 PM. NO RESPONSE!! Called again Monday 9/30/2013 at approx. 3:00 PM. and once again went directly to voice mail. Left message with my name and the fact that this was my 2nd attempt to contact him. I also said I would post the issue online. In view of the owner-operator's lack of response to my messages and the employee's attempt to mis-direct my call by giving me incorrect information, I won't be returning to the McDonalds location in question, in spite of the convenience, however I will tell my friends and acquaintances about my experience.