New Mexico Catalog - New Mexico Ripoff!
Customer Service - Complaint
FAIRACRES, NEW MEXICO -- I placed a substantial order for 10 lbs of New Mexico green chiles and 3 orders of chicken and green chile enchiladas last June. I received green chiles from MEXICO and FOUR orders of GREEN CHILE ONLY enchiladas, making the order 100% wrong, to include charging me $26 additional dollars for a 4th green chile only enchiladas that I didn't order.
I called the phone number countless times and left countless messages to no avail. I sent several emails and waited 2 weeks before getting a reply, only to be told that what I got was what I ordered, end of story. When I forwarded emails showing my order, they stopped responding all together. I kept emailing, and they finally said they would send me the New Mexico Chiles in August, but would do nothing on the over charge or anything to correct the incorrect enchiladas sent. It is now Sept. 30, and I have received neither the New Mexico chiles or a response to my continuing requests for help.
The customer service people were angry and dishonest and I will certainly find another source for my NM green chiles. I will also make sure that I use my American Express!
New Mexico Catalog should retract their online "Promise" to their customers. It is a blatant lie...