Ikea - Horrible Customer Service/Order Processing/Delivery Info
We ordered from Ikea online on Labor Day 2013. Paid by credit card and was given estimate for arrival by Sept 11. When we heard nothing about delivery by the 10th, we called and they said our order was "rejected by the system." Not our credit card, just a random rejection. They said we should have received an email (we did not) informing us to call them. They said there was no way for them to know we never received the email since it is automatically generated.
We had to redo the order and were now told delivery by Sept 18 and that if we wanted to try to get it earlier that it was our job to call and "bug" (their exact word!) the contracted local shipper once my order arrives in the area. I called local shippers who told me there was no way my order would come by 18th and would have to wait until the 28th! Was told my order would be in between 8 and 1 so I cleared my schedule. Day before, they called to confirm and I was told 8 to 1 "didn't work out" and that it would be between 2 and 6. Was told I'd be given a half hour advance notice.
Driver called at 1:20 and said "five minutes away". I told them I was on an errand and he said "take your time, we have one down street from you and will do it first." They showed up almost 2 hours later.