Home Depot Complaint - Overcharge - Cashier Error/Overcharge/Refusal To Investigate

Posted by viperpa33s on 2006-04-03:

Did you talk with the store or the corporate office? Anything like this would instantly raise a red flag at the corporate office when they do there daily sales and inventory for that store. No way would that Home Depot store have 1,058 pieces of molding for that given day. You can have your credit card company dispute it for you or you can hire a attorney to force Home Depot to give up there records for that days sales and inventory.

Posted by Anonymous on 2006-04-04:

Always look at your receipt when shopping at a greedy corporate juggernaut like HD or any other place. Man that is an expensive lesson to learn. I agree with the first two get a lawyer. HD should check their records very quickly and that should be an easy one to fined. Good luck

Posted by yoke on 2006-04-04:

Home Depot might have done something if you let them know right away, but you waited a month to let them know about it. Sorry, but you should have looked at what you were signing, mistakes do happen. Good Luck.

Posted by Ponie on 2006-04-04:

Lidman said: 'HD should check their records very quickly and that should be an easy one to fined.' However, isn't it much easier for the purchaser to check only ONE record--the one presented for signature when the sale was made? Shouldn't people take responsibility for themselves rather than expect cashiers to lead them by the hand like a 5 year old child? I've read so many complaints about long lines, not enough registers open, etc. Yet these same customers won't take the few seconds to be sure a total being charged is correct. I have never, ever, signed anything without first reading/checking it. I don't consider this being greed on the company's part. Two mistakes were made: 1) The incorrect quantity was rung up; 2) The customer paid no attention to the total when signing the charge. Two wrongs do not make a right. Since this sale was so far off from what was actually purchased, although it may take a while I believe it will be corrected. If it takes as much as having an attorney handle it, it will be an expensive lesson learned by the purchaser and I'll bet s/he won't make the same mistake again.

Posted by Anonymous on 2006-04-04:

This was all your fault! How could you sign something for 900.00 and walk out of the store carrying only one bag with 3 items?

Posted by CrazyRedHead on 2006-04-04:

You could have been signing away your right testicle/ovary for all you knew. You should read everything that you sign. This wouldn't have happened if you would have taken the time to look at the receipt.

Posted by Anonymous on 2006-04-04:

Ponie I agree with you on what you said and I to check all receipts before I sing them. I was talking about after the facts were known. In other words HD should have no problem looking on their computer and correcting the mistake. I think he only saw it after a month because that is when he got the bill. And no I don’t blame the cashiers either they make mistakes and don’t look at the time either. OK?

Posted by Ponie on 2006-04-05:

Right, Lidman. I misunderstood your comment. My bad!

Posted by seejay on 2006-04-07:

Ponie, do you work for HD? I as a tax paying citizen and consumer was ripped off and this company is not investigating it, calling me a liar. Yes Pony I made a mistake--I admit that. Why isn't HD? Do you support corporate fraud? Cashiers get paid for doing their jobs just like I get paid for doing mine. Yes I expect them to do their job correctly. If I was a bank teller and a customer deposited $1000 in cash but wrote $100 on their deposit slip don't you think I would point that out to them. Don't you think I would be in hot doo doo with the bank manager if I didn't and I was $900 over. 1058 pieces vs 1.058 pieces is a huge mistake and HD knows this. Would you like to come over and see my 1000 pieces of molding, Ponie?

Posted by seejay on 2006-04-07:

CrazyRedhead, I think you're being a bit overly dramatic with the referrence to sex glands. This was molding, people. Do you read the fine print on everything you signed in your life? I had been shopping at HD for years and thought they were the greatest thing since sliced bread. I never would think that they would take advantage of their customers and then I got you telling me that I'm so careless I would give up my manhood? Pahleese.

Posted by alphadork on 2006-04-14:

Seejay, this is something that you'll probably have to go through your credit card company to have resolved. Unfortunately, because it took so long for you to realize your error, the store may not have the security tape of you leaving the store on file any longer, which is generally what is used in this situation to determine whether or not a customer was overcharged.

Posted by elizoe on 2006-06-30:

Moulding is sold by the foot so did you only buy 1.058 feet?

Posted by seejay on 2006-07-05:

elizoe, yes!

Posted by JennyB on 2007-06-13:

Who seriously inspects their receipt every time they sign? I sign & go, have never been overcharged (I input all my receipts into a Quicken program monthly, so I would know). As many receipts as people sign these days, how many times has it been $1000+ off? The ISSUE here is Home Depot's refusal to make THEIR MISTAKE right. They don't seem to care that they are known for their dismal customer service, that there are an infinite number of complaints all over the web & the BBB site about them, and THIS is why. Sorry they screwed you over too- I spent 12K on flooring they said would take 2-3 days, it took 63 days & they still didn't finish the job. I had to call in another company to finish it, yet Home Depot will not refund me anything for the miserable ordeal.

Posted by zonibrat on 2007-06-13:

jennyB you r a very trusting soul! It is a fact that scanners are notorious for not being updated correctly in most if not all stores causing overpricing daily. As for cashier error, no one is flawless - you are correct, the big issue is Home Depot attitude.

Seejay - Every state statutes has a section on 'doing business' and what a business must do in relation to sales, receipts etc (at least that is 1 thing AZ does get specific on!)As suggested, get with your credit card to stop payment, Attorney General may should pick it up too.

Posted by BoA Pissed Customer on 2008-02-24:

You are absolutely correct in complaining about this kind of an error. There ARE ways you can get this situation resolved, even if it comes to taking them to the People's Court! They certainly wouldn't like THAT kind of publicity, would they? And, to those who think it is entirely the customers responsibility to check for mistakes, must those who live in glass houses throw stones? EVERYONE makes mistakes...by definition, this was clearly a MISTAKE: and the store should recognize that a person made an embarassing mistake, and not aggravate the situation anymore. Their response also indicates that SOMEONE got that inventory and gave it to someone else, so theft should also be considered. Did the manager have a friend in construction who needed that molding and when he found he had too much in inventory, he sold it off to him for a private deal? This sounds fishy to me in on so many levels, so I would definitely look into contacting their home offices and have it looked into.

Posted by Alain on 2008-04-03:

JayD has the best, and simplest, solution.