Frigidaire - Oven Door Falls Apart
Glass Top Range
MARTIENZ, GEORGIA -- Purchased a Frigidaire glass top range in September 2005. After approximately 18 months the handle on the oven door started to fall off occasionally, requiring us to get a screw driver and screw the thing back on. This problem became an ever more frequent nuisance. It is now to the extreme that not only the handle but the venting frame, handle and glass front panel fall apart with small chips of the plastic framing on the floor. Screwing it back together is near impossible as the framing and screws are stripped. I have contacted Frigidaire several times over the years ( have owned it for 8 yrs), only to be told that I should buy myself a new door! Also the design of the door is such that it sucks dirt and, at my house, golden retriever hair into the space between the glass panels.
When I have complained about the door looking dirty and gross, I was told that I could pay for a repair person to come take the door apart and clean it, or do it myself- they e-mailed directions, missing the point that door is poorly designed. Today I burned myself taking a pie out of a 425 degree oven. The whole door fell apart once again! I called to get the same response as in the past. Frigidaire considers the oven door defect to be "cosmetic"- not related to the functioning of the oven. They are sorry that I got burnt and will file a liability report to consider reimbursing me any medical expense, ( as I don't need to see a Dr., who cares?). I don't believe that the door will hold up even if it can be reassembled. I am demanding that Frigidaire replace the defective door at no cost to me. If they refuse, I would buy a new range of a reputable company before giving Frigidaire a dime for a new door.
Frigidaire has terrible customer service! Like Whirlpool (dishwasher died after 2 short years) they blame the consumer for not purchasing their pricey extended warranty! Really? How about selling a solid product that they can stand behind! Never another Frigidaire (or Whirlpool)!