RCA / Thomson Electronics Complaint - RCA / Thomson Electronics has the worst customer service!!!
Last July, my wife & I purchased a 40" flat screen RCA television, on sale at the local K-Mart. After enjoying our new TV for about 2 weeks, it developed the annoying habit of turning itself off every 20 minutes or so. Of course, it was still under warranty so I contacted RCA to determine how to best get it repaired. Now, since we live in Islamorada in the Upper Florida Keys, I was told that I would have to bring the television to the nearest repair facility @ one hour away in South Miami. So... We had to rent a trailer, load up the television, & drop it off at Latta TV Repair.
It took the technicians there over 8 weeks to assess and repair the problem (replace the picture tube). So, in early October we re-rented the trailer and made the trek back up to Miami to pick it up. Less than 2 weeks later it began turning itself off @ every 20 minutes, again. Once more, we rented the trailer, drove the hour to the repair shop, and were told that since they already knew what the problem was it would be a “quick fix”.
4 weeks later (mid November)… Latta TV called me to tell me that the television could not be repaired, that they would send it back to RCA, and RCA would replace it. On December 7th I was contacted by an RCA / Thomson representative and informed that they would NOT replace the faulty television, but instead would issue a refund. They said I could expect a check in 6 – 8 weeks.
After 8 weeks (January 30th), I contacted RCA to determine the status of the refund and was told that the request was sent to accounts payable on the 27th, was in the final stages of processing, and that I could expect the check within 2 weeks. 2 weeks later (February 14th), I called again and was told that the request still hadn’t been processed and that someone would look into it and contact me.
Since then, I have called RCA at least once a week and have been told: “be patient…”, “the request may have been lost…”, “accounts payable is in another state, so there is no way to track the request…” etc….. Finally, on March 27th, 2006 “Kathleen” at RCA told me that a check would be expedited via fed Ex and I could expect it within 2 days. Well it's now 8 days later and Kathleen will not return my calls. I am sick of being lied to by RCA and am on the verge of legal action!
My wife & I both work full-time, 10 hours a day just to make ends meet. We haven’t been able to afford to replace the television, and are both getting extremely frustrated with RCA. Eight months ago we paid $850.00 + tax for a faulty television, we were only able to use for a few weeks. We would really like our money back, but we feel that RCA is giving us the run-around and has no intention of refunding us.