Do Not Buy a KitchenAid Refrigerator!
Side by Side Fridge KSRL25FTSS00 - Complaint
We bought a side by side KitchenAid refrigerator in Feb 2008. A month later, every time the motor turned on it would sound as though an airplane were taking off. We called KitchenAid for warranty repair. They sent out a warranty repair company to look at it. They said that it needed a new motor fan. 4 days later, replaced the fan for the motor. They had to order the part.
Fast forward to Sept 2013--we lost everything in our freezer & fridge because it was not cooling at all. We call a local appliance repair company, & get a same day appointment! He diagnosed the problem right away--our KitchenAid warranty repair was performed negligently.
Not only did they remove the electronic fan & replace it with an incorrect, generic metal bladed fan (loosing all energy efficiency) but the repairman cut the wire harness & used twist-on electric cap connectors to connect it all together. Because the fan was the incorrect fan, the circuit board (main board) has burnt out. We now need a new main board, a new wiring harness, & an electronic fan meant for our fridge. The local repairman stated that we wouldn't be having this issue today if the original warranty repair was done correctly.
Just called KitchenAid & because it's outside of the 12 month warranty they will only sell me an extended warranty protection. Assurant Extended Warranty Company doesn't stand behind their warranties, so why would I want the headache? They have terrible BBB reviews, & everything that is on the internet is a warning to stay away from Assurant!
KitchenAid will do nothing outside the 1 year warranty except for sell you Assurant's extended warranty--don't do it! In the meantime, I had to buy another cheaper fridge while waiting on a solution for the KitchenAid. Conclusion: expensive overrated product, with poor quality.