Enterprise Car Rental - Unreliable, Deceitful, No Customer Complaint Facility - They Don't Care
CORK -- To whom it may concern or will it.
Thank you Enterprise for causing my 80 year old parents unnecessary stress on arrival to Cork airport. A great start to a relaxing visit which could be their last to Ireland due to their age.
I G.Fitzgerald personally reserved a ford fiesta for my parents last Saturday and was ready to pay by card on booking to save time and bother for my parents when they arrived but no, on trying to enter their flight number was unable as not enough space for full flight number??
I should of sniffed a rat then, if you can't even get that right. Therefore I chose the option to pay on arrival thank god you didn't have their money as that would of given them no choice but to stand around waiting for your rubbish service and pay a further 28 Euros to get a shuttle bus for 30 minutes to the car. Yes I read the small print about the extra 28 Euros (sneaky) but not the 30 minute journey (sneaky/ deceitful) who would want to be taken on a half hour joyride to an unknown location to pick up a hire car?
So on arrival my father rang from the free phone (free phone whoopee) and was told they would be picked in ten minutes. The ten minutes came and went. Then 45 minutes later my stressed by now father called a relative to pick them up. You have wasted my time in booking with you and more importantly caused my 80 year old parents unnecessary bother.
I am now on a mission to to spread the word of your shockingly unprofessional and un informative lack of customer care and service. Waiting on your prompt reply
A very disappointed Mr G Fitzgerald
Reservation number 140920503
PS - And what is the point in sending a reminder to us the day after we initially booked???