Do Not Do Business With Latin Destinations
Booking - Complaint
MARYLAND -- I booked air and hotel to Ecuador/Galapagos. I provided all the information and was informed they needed additional information. I provided the information immediately because of time constraints. My airfare was confirmed as I was informed. I called Sept. 30,2013 to insure my seat assignment and was advised by Joanne that all was good. Therefore, I waited to hear from agency with the vouchers etc. Since I did not hear from them I called Oct. 2, 2013 to be informed that my flight had been CANCELED!! I never had received notification of this. I was leaving in 3 days.. We spent time going back and forth to no avail. What they were offering me had a layover of 6 hours and an early departure.
Today, I was informed that they could book me on a flight and ground package for $10,000. This was more than I originally booked . SO I HAVE NO FLIGHT NOR PACKAGE.. IT WAS NOT DIFFICULT FOR them to say good-bye.. your are not going anywhere! What happen to customer service?
I informed Riza, Agent that the first order of business should have been to insure that I had a flight for Saturday, However, the concern with them is that they do not want to incur the incidentals that this cancellation has provoked (in booking another flight). The customer needs to be assured that a flight had been booked especially given the time constraints and not be concerned with paying for this huge mistake.
In addition, Latin destination supposedly has an office in Maryland. However, when you telephone them you are speaking to someone in the Philippines. Another reason not to do business with them because of outsourcing communicating with their agents effectively is a problem.
Again, I have no flight and was just informed that the land portion was just cancelled as well. I may not be taking this trip this Saturday, but I will make sure that FOLKS do not use this COMPANY!!!