Sprint - Business Practices
Cell Phone - Complaint
KANSAS CITY, MISSOURI -- On August 26, 2013 I went to the Sprint store in Kenwood, Ohio. I wanted to upgrade my cell phone to an iPhone. the salesman showed me what was available and I picked one that cost $199. When completing the sales deal he mentioned that they were having a special. If I switched my home service I could save $100. I said that was fine BUT I was leaving the country and didn't want to do it until I came back Sept. 10. He said that was fine. He gave me a box to take with me and said not to hook it up until phone service was started.
When I returned home I had a bill from Sprint for $25+ for phone service in August. I called the store(Sept.11) and said that I had specified that service was NOT to be started until I got home. The sales person gave me a bunch of information that basically said "Tough but that's the way it is!" Then I called customer service. They said to just return the box and they would cancel the account. It had been over two weeks and there was a $200 cancellation fee but they would forgive that. None of this had been explained when I got the phone. I was also not told that when I purchased the phone I contracted to keep the account with Sprint for a year. I had had this account for many years as a gift from my husband. He had paid the account until now. I also could not get the account in my name until I took him into a Sprint store and had him sign over the account.
THEN my husband got a bill from Sprint for206.49. We took it to the Sprint store closet to our house and the manager (who was very knowledgeable) spent over an hour looking over the bill, listening to our explanation, and talking to customer service, finally figured things out. He had been charged incorrectly by the salesman and the bill was $70 overcharged. She said to go back to the store where I purchased the phone. We went back to the Kenwood store and spoke to the manager(the sales person was off that day). He took the bill and listened to our explanation. He said he would call back the next day.(Tuesday Sept 24th).
We waited until Friday and finally called the store. They said he had had a death in the family and was not there. I got a bill on Monday that said I must pay immediately. Since I was told previously that this line was cancelled, called customer service again and talked to Mike. He said the account had been canceled and a credit was made to the account for those charges. Yesterday, my husband received another bill for $172.69. He owes NOTHING!!! There is a late payment charge of $10.00 also a credit $33.80. We don't know what to do!! PLEASE HELP!