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PC Parts Unlimited Complaint - The Mediocrity of Mediocrities

Review by MinusZero on 2006-04-04
I have been strugggling with this company for the last 1.5 month to get a laptop battery replacement.

They replaced the battery and has the same defect. I had an argue about this and the excuse was that I did not send the AC cable.

I send the whole laptop with ALL the components the second week of April/2006. I called today (04-04-2006) to find out the fate of my laptop... I was astonished... the tech support told me that since I wrote a negative review, they wont fix the laptop. I have to go back and ammend the review in order to get the service. They think I am an idiot. Another excuse: I did not wrote the RMA# in the box. This is false.

After an argue, the person told me that he will talk to the manager and that he will call me back...I am still waiting.

This is the Mediocrity of Mediocrities... I hope that this situation is resolved ASAP.
Comments:2 Replies - Latest reply on 2008-01-01
Posted by viperpa33s on 2006-04-05:
In my opinion, this store shouldn't be in business. They sell overpriced used parts. No less they give false advertising. My suggestion for you, next time buy from a reputable store like Newegg. You may pay just a little bit more but you get excellent service and pay for quality products.
Posted by we hate scams on 2008-01-01:
I agree, they are a pure scam and theres no other word for it. I ordered a simple video card from them
(an NVIDIA GeForce4 MX440) and when my order came, instead of that they shipped an obviously damaged card of a completely different manufacturer. When I say damaged I mean...the capacitors on the little board were literally dented in on top and there was felt tip pen marks all over the place. This was obviously a piece of junk before they boxed it, this did not occur during shipping. I find it rather ironic too that right on my sales order it states " Pre-Test This Item 1.25$", that....speaks for itself I would say. Now, here comes the truly crappy part. They wouldn't answer my e-mails so I started calling as well. Weeks went by, I would call and leave a message and never get any response back....until after 30 days miraculously at which time they tried to claim that my 30 day warranty was up so I wasn't entitled to a refund because I hadn't contacted them within the time limit. This will seem as ridiculous to anyone reading this as it does to me I offered to show them my phone records showing that I had been calling and they literally just didn't care, claiming I hadn't tried phoning or e-mailing. The funny thing here is the manager seemed shocked when I read his personal e-mail address back to him and then said I shouldn't even have it......it was in my e-mail box as an ad for laptops. They shipped....the WRONG and BROKEN card to me and then dodged my calls and e-mails until 30 days had elapsed. To add to this they were completely indignant and not sorry at all for their mistake, actually wanting to charge me a "restocking fee" of 20% on the broken card acting as if I was trying to rip them off when the opposite was true.
To sum it all up they refused to do anything and I ended up having to call my credit card company. I hope this saves someone a few dollars and stress. I wish I had just looked them up before I ordered but I was lost in a holiday blur. I will never order anything from a questionable company again.

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