Knology - Terrible Customer Service. Awful All Together!!
Billing / Service - Complaint
KNOXVILLE, TENNESSEE -- I've only used Knology for basic phone service for the last 5 years. Had internet in 2008 briefly (it sucked). I canceled it and went to basic phone for alarm system ONLY. Then recently canceled all together and they sent a bill for in returned modem.
It took over a month for the idiots to say, "Well, you had it and there's nothing we are going to do." I've never had a modem in my house and they said, "too bad..... You have to pay the $86 for un-returned items!"
It sounds like a money racket to me and crappy service. So, I suggest going with another carrier that has better service all together.