Nissan Complaint - Bad Customer Service
SAN CLEMENTE, CALIFORNIA -- Nissan may build nice cars but their Customer Service is absolutely horrendous. Last year I leased a Murano mostly to commute to work by highway. The first couple of months I was getting an average of 22 to 26 mpg. Four months ago it dropped abruptly to 14~16mpg.
I took it to two different dealerships where I got the most preposterous diagnosis from 'bad gas' to 'oh, it’s winter gasoline'. I contacted Nissan hoping to have an FAE look at the vehicle. After a lot of back and forth (including emails to Jerry Foley, James Ferraro and Bill Bosley) Nissan’s position is basically that:
- While my Murano consumes 40~45% more than what it did when I first purchased it, Nissan maintains that there's nothing wrong with the vehicle.
- While Nissan markets the Murano as a fuel efficient vehicle and happily references EPA numbers of 20~25 mpg, it has the audacity to respond with “the gas mileage figures are based upon tests that are conducted by the Environmental Protection Agency ("EPA") and not Nissan North America, Inc.”
Am I being unreasonable here? Please advise.