Capital One Auto Finance Complaint - Title Lost by Capitol One Auto Finance
VISTA, CALIFORNIA -- In April 2005, I refinanced my car with Capitol One Auto. My tags were to expire soon after they made the loan. When I went to register my car, the California DMV accepted my registration monies, but could not give me the tags because my paperwork was incomplete. Capitol One had not handled the title transfer yet. I was given a temporary tag that was good for 60 days. The DMV said that would give Capitol One plenty of time to complete the process. When the temporary tags were close to expiration, I contacted Capitol One title department. They stated they had sent the paperwork to the DMV, so I got another temp tag for 60 days. At this point, Capitol One was blaming the DMV for loosing my paper. The DMV has been extremely helpful through this whole ordeal, while Capitol One has bounced me to several different people, all who passed me on to someone else. I have been told 3 different dates that the paper work went to the DMV, and yet, the DMV never received them. The only way I was able to talk to anyone was to be late with my payment. When the collection department would call, I would again explain the frustration. By the 1st of November 2005, I was not able to drive my car for lack of required tags. One collection "supervisor" gave me a number to Elizabeth Rousch, who I was told was in charge of operations in Florida. I called her number over 15 times between November 1st and mid December, each message explaining the circumstances, but never received a call back. During a collection call in late December, I made the past due payment and informed the caller that I would not be making any more payments until I received my tags and could once again drive my car. Needless to say, it is now April 4, 2006, one year later, and I have received no paperwork, no tags and no phone calls from Elizabeth Rousch (800-946-0332 ext 1413). They came and repossesed my car March 27, 2006 because I failed to make promised payments. I know that they will now sale the car at auction, and then sue me for the balance. I want to fight this but need help. If there is anyone out there in a similar circumstance, please contact me. If there is any attorneys that feel I have a case, please contact me if you can help. I do not want them to get away with what they have done here.
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