Hewlett-Packard Company Complaint - How Company Abandoned Their Warranty
After purchasing a relatively inexpensive printer I had it fail to operate after I removed a jammed sheet of paper, powers off immediately.
I chatted live with a very pleasant representative who gave me a number for local repair. This is where the problems started.
The repair shop told me in earnest that they don't even bother to repair these items but send them to Florida, it would be ridiculously expensive. he said that calling HP would most likely get me another printer.
I called and sure enough I could get another printer...at full retail, plus shipping. When I considered this ?alternative? to having NOTHING, I asked if they would at least provide free overnight...or even 2 day shipping.
NO WAY. So even though I purchased a printer with a warranty, at the companies discretion the warranty was voided and I have 2 new expensive cartridges and no printer.
Their concern for the consumer who needs to print a picture does not extend to their responsibility to back their product.