Best Buy - Be Real Careful
Charge Card - Complaint
FLINT, MICHIGAN -- I got Best Buy's credit card and used it a few times, several years ago, and during a three year time, bought two computers. The last one I got all the extra warranties, and after the year paid for extensions. (I didn't notice the amount .) . When I had a problem, took it to Geek Squad to be told the warranty had "run out". I found it strange for just had renewed it. Found out all had been renewed but they didn't renew one for "it cost less for warranty than what the costs would be"! I was furious and said I would never use them again, for the costs were very high, and cancelled the card, left never to return!
I stopped getting their advertisements in the mail; same with statement.
Last October, something said to check my charge card bill, and found they had not closed the account, but instead added a yearly membership. I was furious, called both my charge card to reverse charges and Best Buy thinking it was the last of it, and again cancelled the card!
Today received an email saying Citi Bank had bought my card and...
Called them and they said I was still current. In anger, I told them I had cancelled previously and didn't have the card. They said I still had the card. I told them I wanted it cancelled and they said before I could have it cancelled, I had to listen to their terms. I asked if there was a balance, they said no, and again asked to have it cancelled; again I had to listen to what they wanted to tell me. I refused and asked to speak to their Supervisor. I told her I wanted a letter stating I had been cancelled for proof. Am still waiting for it.
Be sure to check your way of paying the membership for if you had cancelled, you might find you had not!
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