Wells Fargo Dealer Services - Lost Payment - Hitting Credit
Customer Service - Complaint
LOS ANGELES, CALIFORNIA -- Wells Fargo Dealer Services is the WORST COMPANY I have ever had to deal with!!!!
I submitted a payoff for my auto loan (with a cashiers check from CitiBank) in person at a Wells Fargo Branch and it has been 14 days and they have not posted the payment to my account. In the meantime, I am racking up late fees and dings on my credit while they are trying to research my payment. I have been told, many different things like - "it takes 3 days to post to your account", then it was "it takes 5-7 business days" then it was "the cashiers check bounced and was returned!" NO! I have proof you cashed it!!!!!
I only have a 800 number to call and get a different person each time I call and have to deal with the nasty - "you account is overdue" messages - uh, actually it isn't, you have the money! I got a copy of the cashed cashiers check from CitiBank (in less than 12 hours by the way) and submitted it to them without and promise or guarantee it will be taken care of in a timely matter. I have taken many hours out of my work trying to fix this - with dealer services, and with the bank where I made the payment. They don't care if your credit is on the line (I can't imagine getting them to try and fix it because of their mess up) or that they basically STOLE MY $800 PAYMENT - it isn't their money so no sweat off of their back.
At this point I don't know what to do. I need a consumer advocate to help me get my account cleared, my pink slip sent and my credit fixed! I am sick to my stomach over all of this with no end in sight.
DO NOT USE THIS COMPANY! IT WOULD BE WORTH PAYING HIGHER INTEREST!!