Abercrombie & Fitch - Pretty But Clueless Employees
Return and Exchange - Complaint
RIVERCHASE GALLERIA, ALABAMA -- The first was an exchange on the same exact jeans except for size. I'm thinking no problem, even exchange, just need 1 size up. Wrong!!! I bought the jeans on sale so the girl said I would have to PAY the difference of sale price and regular price!!!! I tried telling her no, it's an even exchange, but she didn't listen. I returned them and left the store without the jeans. Well I decided to read the return & exchange policy and sure enough I was right. I had to explain the policy to the employee. She had it backwards, if I had paid full price and they went on sale, depending on length of time determined & receipt becomes a factor in the difference. After much explaining I was finally able to make the even exchange.
Now that was in the boys dept, I also had to make an exchange in the men's. The girl helped pick out more jean for my older son, different jeans, different price so not a problem. Unfortunately they still didn't fit right so my son was just going to return them. It had been a few weeks but within the 60 days and he had the receipt . Well they told him it was credit and said they had to have the credit card so he drove back home and got my credit card. He returned only for them to say it wasn't on that card.
Well the only other card I had was my debit card and after researching had long since cleared. The employee should have given cash back ( which they refused to do), debit card is same as cash.
Needless to say I will have to go back for the 4th time to get credit. I read how they hire pretty people but geez could they have brains too, or maybe tun the music down just a tad so your not having to shout over it. Fed up!!!