Lowes - Washer/Dryer Installers 3 Hrs Late, Left Install Unfinished 10PM
Appliances - Complaint
WEYMOUTH, MASSACHUSETTS -- We purchased a new Whirlpool washer/dryer 1 week ago at Lowes. Delivery and install was set for Saturday Oct 5 between 4 and 6 PM. At about 2pm. At 3pm, the dispatcher called to move the time window to between 5:30 and 7:30. At 7:15 the delivery person called to say they will arrive at 8. At 8:30 they arrive. At 10 they told me they do not know why the dryer does not work. They told me to call Lowes and ask them to replace the dryer. The installers left at 10:30.
Sunday morning I called Lowes and they suggested that I check the circuit breakers. I reset the circuit, which the installers had not thought to check. The dryer is not completely installed, so it cannot be used. Lowes told me the installers will return on Sunday to finish, but did not provide a time.
I finally called Lowes to get the 3PD dispatch number to ask for a time. I am told between 7 and 9 PM. At 5:30 the installers called to say they are too busy and cannot come today. I told them that the dispatcher told me they will come today to finish. It's 9 PM and I'm still waiting. An entire weekend wasted waiting. Do not buy appliances from Lowes if you expect good service.