Orbitz - Not as Described
Hotels - Complaint
SALINAS, CALIFORNIA -- We were trying to book a room at the Holiday Inn Express in Salinas California, but for some reason were booked at the Holiday Inn in Santa Nella California, which is an hour away.
Before booking I checked all the relevant information, as I was aware the one in Salinas was booked, and I've been burned by Orbitz before, NEVER AGAIN! The dates were correct, the location was correct, the price was right, everything looked good.
Fastforward to when I open my email. The room is booked in Santa Nella. There is a cancellation fee, which I was aware of, but only agreed to under the context of renting a room in Salinas... So disappointing, such a headache to try and refund, ended up filing a Visa dispute with my bank, but they are even fighting that. Must not be going so well with Orbitz right now. Maybe I'll start check My 3 Cents before dealing with online companies from now on.