Choice Home Warranty - Failure to Resolve Claims
Customer Service - Complaint
EDISON, NEW JERSEY -- Choice Home Warranty was called to send a technician to repair a leaking pump motor on a swimming pool. The technician replaced the motor with a used pump that caused the other systems (floor cleaning system) not to work. The pump is the cheapest the technician could find. When Choice Home Warranty was called they stated that they don't work on the any other system connected to the pump and if installing the used pump caused the rest of the system not to work then it's not their problem. DO NOT buy a contract with this company. They will give you the run around until you get so frustrated that you give up. Their employees are rude they will not solve any disputes. They just keep telling you it will be reviewed by the company.
Every time you call Choice, you have to explain the entire complaint to the person who answers the phone. Stay away from this company.