GNC - Poor on-Line Service for Undelivered Product
Customer Service - Complaint
INTERNET, MASSACHUSETTS -- Ordered $100 worth of product which was supposed to be delivered within 5 days. after 7 days I checked tracking and found that it reached my town, only to be returned and then sent back my way and returned again with no explanation.
GNC customer service appear to be run by robots with standard canned responses to any inquiry. When I told them I had run out of the vitamins that never arrived and I would appreciate it if they could get more shipped out immediately for next day delivery their response was
"We apologize for the inconvenience. Unfortunately, we are unable to determine why the order was unable to be delivered. Reships take 3 to 5 full business days to process before shipment, then ship with 2nd day shipping.
If you would still like the order to be reshipped, please let us know and we would be happy to submit the reship on your behalf."
Clearly in the age of the internet, nothing needs to take 3 to 5 business days to sort out. Therefore I told them that they can keep their vitamins and I will go elsewhere. Received another robo-email...
"Please accept our apologies for any delay. We have submitted a credit request (ID: xxxxxxxx) on your behalf. You can expect the refund to process in approximately 2-5 business days at which time you will be notified via email.
If you have any more questions or comments, please do not hesitate to reply to this email or call our Customer Service Department toll-free at 1-877-462-4700 and thank you again for contacting Customer Service at www.gnc.com."