Bill Ray Nissan - Untimely Repair and Awful Customer Service
Service Department - Complaint
LONGWOOD, FLORIDA -- My car was taken to bill ray Nissan for repairs through my insurance company's suggestion. It was taken in a Friday and "inspected" the same day. My claims adjuster cut a check on Monday (the next business day) for the repairs and my car was said to be done on the following Friday.
Thursday evening (around 630, the day before it was supposed to be done) I was informed that when they took off the oil pan, the oil filter was damaged and needed replaced as well. Which I was also told is common when a pan is damaged. So, I'm not sure why it wasn't checked in the initial "inspection". So, I then had to wait for the adjuster to go back out. The dealership then ordered the part that would take another 5-7 business days. I have now spent $500 and two and a half weeks waiting for an 8 hour job and both the dealership and customer service refuse to help me out.